Job Opening for a Director of Outpatient Clinics located in the Central Coast of California.
The Director of Outpatient Clinics plans, directs, coordinates, and administers the operation of the outpatient primary and medical specialty clinics, including the activities of the Medical Clinics and formulation of policies and procedures. Assists with development of service lines. Assures that the Clinics and staff meet the standards set by the appropriate regulatory agencies. Is prepared for inspection of the physical plants and to meet the criteria established for patient charting, policy and procedures, protocols for Advance Practice Providers. Coordinates services between the clinics and the hospital. Is responsible for Quality Assurance (QA), Quality Control (QC), and Performance Improvement (PI) in the clinic environment. Assists with implementing and sustaining changes aligned with people-centered integrated care to improve quality, safety, efficiency, the patient experience and the work life of staff.
- Supports strategic planning and business development of clinic lines of service in cooperation with Leadership.
- Actively manages the clinics in conjunction with hospital policy, to ensure programs and services needed by the community are provided.
- Directly supervises the clinical support staff, health educators, schedules all shifts to assure appropriate staffing.
- Coordinates computer services in regards to data entry for patient clinical records including immunization registry hardware, and software issues.
- Directs all clinic staff meetings.
- Develops and implements policy and procedure manuals, criteria based job descriptions, and demonstrated competency programs for nursing and clinical staff, in collaboration with the Hospital Education department, Human Resources, and Chief Nursing Officer.
- Encourages cooperation, promotes harmony and a spirit of team work between clinic/hospital staff, administration and medical staff.
- Hires, orients, motivates disciplines, evaluates, and as necessary recommends termination of staff members in compliance with applicable HR policies, to ensure continuity in patient care and compliance with EEO laws and regulations.
- Follows up as appropriate acknowledging individual excellence or taking action to correct poor performance.
- Works with department supervisors to implement new or enhance existing services.
- Works with patient financial services on billing issues, assists with establishing policies and procedures related to billing issues, including comprehensive charge capture, and timely, accurate completion of clinic notes.
- Works with HIM Manager to ensure quality patient charting meets all legal requirements.
- Participates in the preparation of the annual budget, including staffing analysis for both providers and support staff members.
- Prepares Infection Control/PI data as requested. PI data is submitted monthly and/or quarterly as determined by Risk Management.
- Reviews and investigates patient, physician, and employee complaints.
- Follows established policy and protocol on reporting requirements.
- Maintains data and provides reports; including performance improvement, statistical analysis, or any reports needed by clinic providers.
- Manages operational and fiscal activities of department.
- Develops systems and procedures to improve efficiencies of department.
- Ensures clinics function in a state of perpetual readiness relative to hospital and program surveys for patient and employee safety, infection control, compliance with program guidelines.
Provides leadership, management and coordination of health services within the operation of the clinics:
- Develops, recommends, and implements new or revised policies, standards and procedures.
- Ensures all policies are reviewed at least once annually and includes advanced practice practitioners, and appropriate support staff in the review and revision of those policies.
- Interprets and enforces policies, standards and procedures.
- Monitors policies and procedures for compliance of quality standards.
- Participates as a member or organization management team in the review, development and implementation of policies and procedures for carrying out goals and objectives.
- Manages daily operational activities, supervises and directs the clinic support staff, including health educators.
- Presides over clinic provider meeting and quality review committees.
- Prepares and distributes minutes from meetings to all constituents on a timely basis.
- Reviews inquiries concerning billing, reports of non-compliance and results of documentation compliance audits.
Researches and plans services and programs of outpatient care:
- Develops new strategies and programs based on the needs of the community.
- Develops goals to accomplish objectives.
- Identifies potential problems and generates innovative, creative solutions.
Community and Public Relations:
- Provides interface with community agencies for health care planning.
- Promotes and assists in special community projects.
- Serves as a liaison with other health agencies.
- Coordinates services with other clinics.
- Promotes good public relations in the community.
Maintains staff competence levels:
- Assumes responsibility for professional growth by attending educational workshops.
- Maintains awareness of laws and regulations pertaining to rural health clinics and Federally Qualified Health Center (FQHC) look-alike and related federal and state rules.
- Keeps up-to-date with current changes that may affect the health care system.
- Documentation of attendance at all in-service activities is always maintained.
- Consistently reports problems and activates to appropriate Hospital review group.
- Develops employee competencies through regular performance review and staff development plans.
- Develops and implements policy and procedure manuals and criteria-based job descriptions for each position in the clinic—for nursing and clinical staff through the guidance and advice of the Hospital education department, Human Resources, and Chief Nursing Officer.
Recommends equipment modification and new equipment for the department:
- Always researches capital budget requirements, thoroughly prepares capital budget request and provides justification for the request(s).
- Ensures equipment necessary to meet patient care needs is available and in working order.
Coordinates department purchasing and is responsible for stock levels, storage and utilization:
- Determines the types and amounts of supplies required to meet needs of the department.
- Ensures materials and pharmaceuticals are always stored in accordance with business and safety standards and supply levels are consistently maintained without overstocking.
Prepares reports, studies and surveys as required by Hospital authorities and outside agencies:
- Reports, studies, and surveys are prepared in a professional manner and consistently meet deadline dates.
- Researches, prepares clinical financial and technical reports.
Prepares written correspondence, as necessary.
- Reviews and investigates patient, physician, and employee complaints and recommends policy changes, if appropriate.
Performs other duties as assigned by administrator:
- Assists with special projects and other assignments as requested by hospital administration.
Exercises proper initiative, problem solving, and decision-making skills:
- Ensures chain-of-command is properly informed of department status and needs.
Plans and implements an overall budget framework for responsibility areas:
- Communicates to staff the need to be cost conscious and monitors compliance.
- Monitors cost and productivity reports to determine if responsibility area is operating within budget parameters.
- Justifies variance in all expense categories for each budget section as requested.
- Prepares the department budget and submits to Administration for review/approval prior to established due date.
- Prepares and justifies a department capital expenditure budget.
- Bachelor’s degree in health care administration, hospital administration, public health, public policy and/or business administration.
- Master’s degree preferred.
- Five years of progressive responsible management experience in a clinic system.
- Possession of a Master’s Degree in Hospital administration, health care administration, public health, or business administration may be substituted for one year of the experience required.
- Must be able to sit for 6 hours and stand/walk for 2 hours or more per day.
- Must be able to bend, reach overhead and kneel.
- Must be able to push, pull, and lift up to 35 pounds.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Competitive Salary Range!
Executive & Management Recruitment Services
(415) 770-1200 – call/text