Director of Case Management Position in New Mexico

Director, Case Management —  New Mexico!

Large not for profit system is seeking a new Director of Case Management.

Leadership team is awesome and system is highly reputable and financially stable.


Directs and manages the operation and activities of the Case Management Department, including Utilization Review, Social Work and Discharge Planning.


The Director is responsible for the overall management of the department s daily operations to achieve quality improvement goals, fiscal productivity, patient satisfaction goals and objectives established by upper management.


The Director has overall responsibility for staff performance and the development of departmental goals in accordance with the hospital, case management practice and regulatory requirements.


The Director collaborates with all disciplines, departments, payers, system partners, vendors and community agencies.


Develops departmental long-range and short- term capital and operating budgets to support hospital and departmental mission.
Partners with the case management physician adviser (medical director) and fosters an effective relationship with physicians and ancillary team members.
Partners with ICS leadership, clinical directors, business office and PHP leadership to foster case management at an organizational level.
Participates in the determination and definition of the case management dashboard, using appropriate data to determine needs, decisions and strategies.

Develops, implements, and monitors evidenced- based practice and assures quality care is delivered to all patients.

Establishes, manages and evaluates staffing levels, productivity, assignments, skills, learning needs and development case managers, social workers and health service assistants.

Oversees and participates in annual and interim performance reviews for all staff in the department.

Contributes to, mentors and coaches ongoing education and professional development of case management department and acts as a resource for staff.

Produces and maintains required tracking and trending reports in accordance with the department and regulatory requirements and department quality assurance programs.

Performs personnel management functions including hiring, coaching, counseling, evaluating and terminating.

Facilitates effective communication between administration, staff, physicians, other ancillary departments, patients, families, and community resources.

Participates in conflict resolution as necessary.

Maintains current knowledge of information in case management and related fields through seminars, workshops and publications.

Ideal Candidate Attributes:

SKILL-Critical thinking and attention to detail.

ICD 9 OR 10

SKILL-Microsoft Office

Demonstration of high degree of independent problem solving and critical thinking skills.

SKILL-Ability to deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.

SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.

SKILL-Written communication

Education Essential:

Bachelor Degree Credentials Essential:

Registered Nurse-NM * Certified Case Manager

Other Key Information:

Hospital staff/leadership are community focused and care deeply about patient safety and hospital’s reputation.

Competitive salary range. Eligible for 13% bonus based on achieving metrics.

Relocation available.





Tina Roberts, President

588 Sutter Street, Suite 349
San Francisco, CA 94102

(415) 770-1200
(415) 684-2526



***Serving Clients with Interim and Permanent Recruiting Services since 2001


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