Chief Experience/Brand Development Officer

Highly respected Southern CA Hospital; 250+beds, affiliated with a University system looking for a Chief Experience/Brand Development Officer to join their team. Position reports to the Executive Vice President/Chief Operating Officer.

The Chief Experience Officer is accountable for the strategy, design, engagement and implementation of the hospital’s brand experience. In collaboration with the Executive Management Team, the position establishes the overarching vision and defines organization-wide strategic imperatives for transforming the health care experience for team members, affiliated physicians and customers. It will ensure that experience design and improvement strategies drive organizational goal and vision achievement.

Qualifications Requires:
Five years of related experience in a brand and/or customer experience role.
Bachelor’s Degree and related experience in customer experience.
Able to strategically and tactically evaluate and implement sophisticated customer experience programs and initiatives. Demonstrated ability to determine key needs, diagnose and address problems, and monitor progress of important initiatives and activities.
Demonstrated success in establishing, facilitating and realizing learning objectives for the organization.
Knowledge of client relationship management systems and how they support branding strategies. Innovative leader with strong relationship and partnering abilities.
Demonstrated background in leadership management; proven ability to assemble and motivate high performing teams.
Ability to work with a variety of system leaders to build consensus around customer experience and tactics. Superior interpersonal communication, presentation skills, master facilitator as well as proven organizational skills.
Effective team player; a highly motivated individual who contributes to an atmosphere in which enthusiastic people work hard and produce outstanding results.

Preferred:
Ten years of related experience with progressive levels of responsibility and a minimum five (5) years in a brand and/or experience role.
Advanced Degree in Nursing, Health Administration, Business or related field form an accredited organization.

Competitive salary range, plus management incentive bonus and relocation assistance provided.

Contact:
Tina Roberts
JONATHAN CHASE EXECUTIVE SEARCH
588 Sutter Street
San Francisco, CA 94102
(415) 770-1200
tinaroberts@contactjc.com

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