Otolaryngology/Head and Neck Surgery – Director opening!

Otolaryngology/Head and Neck Surgery Director opening with an Excellent Academic Medical Center in CA.

Department Description

Otolaryngology/Head and Neck Surgery service offers a broad scope of outpatient and inpatient services for the diagnosis and surgical management of ear, nose and throat problems; head and neck surgery; and plastic and reconstructive surgery of the face. Specialty programs include Otology and Neurology, Head and Neck Surgery, Rhinology and Endoscopic Sinus Surgery, Endocrine (Thyroid and Parathyroid) Surgery, Skull Base Surgery, Facial Plastic Surgery, Laryngology, General Otolaryngology, Sleep Surgery, Voice and Swallowing Disorders and Audiology.

Job Summary

Manages, plans, directs, and integrates the overall clinical, business, and revenue operations of a dynamic multi-specialty clinical department.  Ensures the delivery of high quality, efficient and compliant patient care services that are aligned with Medical Center, School of Medicine, federal, state, local regulations and University Policies.  The Department of Otolaryngology – Head and Neck Surgery (OHNS) and Audiology consist of 33 full-time faculty, 47 clinical and administrative staff, 17 residents, and 2 clinical fellows.  The Administrative Director is responsible for the ongoing operational and revenue management of existing programs and the development of new clinical programs.  The Administrative Director Assists OHNS faculty leadership in business development, marketing, and strategic planning.

Department operations are administered through interdependent sub-units and coordinated through a central administrative core.  The Administrative Director oversees these various clinical programs, in addition to all management functions of the clinical enterprise, and implements management strategies that address the Department’s expansion efforts in revenue enhancement. The Administrative Director manages clinical and financial risk in departmental programs.

The Administrative Director is responsible for outpatient clinical practices in four separate locations, and oversees the efforts of three Managers and 2 Analysts in regard to patient access, patient safety and quality care delivery, compliance, revenue enhancement, colleague and patient engagement.


Tracks and reviews monthly financial performance and develops action plans to reconcile discrepancies and explains any variances.

Forecasts fiscal and operational impacts of changes in federal and state reimbursement and insurance changes and trends. Aligns practice operations to minimize impact of negative change and works to capitalize on federal changes that allow for practice growth and positive revenue streams.

Monitors proper billing and coding practices, timely closure of documentation, missing charges, staff training/compliance, and cash handling.

Leads space planning and assignment, capital equipment requests, and staffing reductions or additions.

Develops relationship with 3rd party payors and the contracting team to establish consistency and efficiency in referral processing.

Develops business proposals for program enhancements at the departmental and Medical Center level.

Preferred Qualifications

Master’s degree in business, healthcare administration, or related field

Experience working and managing in an ambulatory care setting

Experience with IRBs and research

Bilingual or multilingual capability (Spanish, Cantonese, Mandarin, Russian)

Knowledge and understanding of medical office support operations

Experience in an academic medical center setting

Experience supervising in a union environment


Tina Roberts, President
588 Sutter Street, Suite 349
San Francisco, CA 94102
(415) 770-1200

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